Installation Services
Online Database Management: ESS will customize a database to track the installation from start to finish. This will be completed per any customer requirements. Each customer is asked to provide site information that is pertinent to the installation. ESS will then manage the rest of the process. During that process the customer can track their sites from start to finish.
Installation Completion Verification: Upon completion of an installation, the technician will demonstrate basic equipment operation for the customer. When the customer is satisfied, he/she will sign off on a customized completion certificate. The certificate will be placed in your customer file.
Secure Warehousing/Equipment Inventory: ESS provides a secure storage facility. We will ship and manage any equipment inventory as required. ESS maintains a database of serial numbers of critical hardware components used in customer networks. We carefully package and ship equipment to our technicians as required, usually within 48 hours of receiving an installation order.
Warranty on Services Performed: ESS honors manufacture warranties on each piece of hardware that is utilized in a customer's installation. We also offer a standard 30-day warranty that covers labor on the installation issues related to the fault of our technician.
Service and Maintenance: ESS offers a variety of Service and Maintenance (SAM) agreement. These SAM agreements ensure that each installation location is working properly throughout the year and decreases the number of sites not online for a special broadcast. For a low monthly rate per site, ESS would handle inbound calls for help desk support, and also dispatch technicians as required. The technicians would replace defective parts, realign the satellite dish, and perform regular maintenance as required. This SAM agreement is designed to help customers be "Worry Free" after the installations have been completed. If a site went "offline", our certified technician would fix the site usually within 48 hours.
Help Desk Support: We offer a full help desk support to manage satellite broadcasts or to assist sites when they are having technical issues.