Maintence

Have a satellite reciever maintence issue, follow these steps to correct your problem or if the problem persist contact us!

Problem

Your screen is black. When you change channels, you may get the information bar with program title and description.

Possible causes

  • Your TV is not receiving or displaying the signal from your receiver.
  • Your receiver has correct guide information, but is not processing video correctly.
  • You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.
Solutions

  • Turn TV off and on.
  • Turn receiver off then on again.
  • Make sure light on front panel of receiver is lit.
  • Press the "TV/DSS" button on the remote control or front panel of the receiver (not all receivers have this option).
  • Reset the receiver by unplugging the power cord for 15 seconds.
  • Check all cable connections between the dish, receiver and TV.
If the picture is black, but the program title and description display in a banner the top of the screen:
  • If the problem is only occurring on a few channels, check the detailed description of the program through the on–screen guide on those channels. Often, a blank screen with a banner before and after a high–profile event to alert customers about the event.
  • Reset the receiver by turning off and unplugging the power cord for 15 seconds.
  • Run a signal meter test to check your signal strength (press "menu" and look under "setup" or "installation").
If your signal strength is below 70 (or below 60 on HD receivers) in clear weather, see your manual for troubleshooting steps for "Searching for satellite signal. " You may see zero strength. This is not normal in many areas. Your system manual shows how to check the pointing of your dish.

If the problem persists, call our office at 1–866-898-5190 or click on the GET ANSWERS ICON to request a service call.